Refund Policy

Clout Uploader — Content operations platform for TikTok creators and agencies

Last Updated: March 11, 2026

This Refund Policy applies to all subscription purchases of the Clout Uploader desktop application ("Software"). By purchasing a subscription, You ("User", "You") agree to this Policy.

1. Subscription Billing

1.1. Clout Uploader is sold as a subscription service billed on a recurring basis (typically every 30 days).

1.2. Payments are processed through third-party payment processors (currently Stripe). All billing inquiries should initially be directed to Us, not the payment processor.

2. Refund Eligibility

2.1. 10-day Money-Back Guarantee

We offer a 10-day money-back guarantee on all paid plans. You may request a full refund within 10 days of Your initial subscription purchase ("Refund Window") for any reason, including:

  • The Software does not fit Your setup or operational workflow
  • Hardware compatibility issues
  • The Software fails to install or launch on Your supported operating system (macOS 12+ or Windows 10+)
  • The Software has a defect that prevents core functionality and cannot be resolved through support
  • You were charged in error (duplicate charge, wrong amount)
  • You changed Your mind about the purchase

2.2. NOT Eligible for Refund

The following situations are outside the scope of this policy:

  • Third-party platform actions — account restrictions, reach fluctuations, or any enforcement action by TikTok or other platforms (these are outside Our control)
  • Requests after the 10-day Refund Window — refunds for subscription periods that started more than 10 days before the refund request
  • Misuse — violation of the Terms of Service or EULA leading to license termination
  • Partial month — cancellation mid-billing-period after the 10-day Refund Window (Your access continues until the end of the current period)
  • Tier mismatch — purchasing a higher tier than needed (request a downgrade instead)

3. Cancellation

3.1. You may cancel Your subscription at any time through the payment portal or by contacting us.

3.2. Cancellation takes effect at the end of the current billing period. You retain access to the Software until then.

3.3. No prorated refunds are issued for unused time in the current billing period.

4. Downgrades

4.1. You may request a downgrade to a lower subscription tier at any time.

4.2. The downgrade takes effect at the start of the next billing period.

4.3. No retroactive refunds or credits are issued for the difference between tiers during the current period.

5. How to Request a Refund

5.1. Send a refund request to [email protected] within the 10-day Refund Window. No questions asked. Including the following details will help us process Your request faster:

  • Your License Key (first 4 characters are sufficient)
  • Date of purchase

5.2. We will review Your request and respond within 5 business days.

5.3. Approved refunds are processed through the original payment method and may take 5–10 business days to appear on Your statement.

6. Chargebacks

6.1. We encourage You to contact us before initiating a chargeback with Your bank or credit card company. We are committed to resolving billing disputes fairly and promptly.

6.2. Initiating a chargeback without first contacting us may result in immediate termination of Your license and may affect Your ability to purchase future subscriptions.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes apply to purchases made after the effective date of the update.

8. Contact

For billing and refund inquiries:

By purchasing a subscription to Clout Uploader, You acknowledge that You have read and agree to this Refund Policy.